Privacy & Data Protection

Covers Privacy Policy

Last Updated: January 2026 — This policy applies to all registered and unregistered users of the covers platform.

What types of data do we collect?

When you register on the covers platform or use our services, certain information is collected — either automatically or directly from you. This information is gathered solely to provide you with a better, safer, and more personalized experience.

Account Information

  • Name & Date of Birth
  • Email Address
  • Mobile Number
  • Identity Verification Documents

Device & Browser Information

  • IP Address
  • Browser Type & Version
  • Operating System
  • Device Model Information

Payment & Transaction Information

  • Mobile Banking Number (BDT)
  • Deposit & Withdrawal History
  • Transaction Amount & Date
  • Payment Method Type

Usage Data & Cookies

  • Page Visit History
  • Session Duration
  • Click & Navigation Patterns
  • Cookies & Cache Data

How is the collected data used?

Covers uses your data only for specific, legitimate purposes. Your personal information is never sold to advertisers or shared with third parties without your consent.

  • Identity Verification & Account Management: Your information is used to handle registration, login, password recovery, and to keep your account secure.
  • Transaction Processing: Payment information is required to process all financial activities, including deposits, withdrawals, and bonuses.
  • Platform Improvement: By analysing your usage patterns, we improve our services, introduce new features, and resolve technical issues faster.
  • Fraud Prevention: Your data is analyzed to detect suspicious activity and protect your account from unauthorized access.

Learn About Cookies & Tracking

Covers uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser that make your next visit smoother and more convenient.

Essential Cookies

Essential for login sessions and security. These cannot be disabled.

Analytics Cookies

Used to understand page visit and usage patterns.

Preference Cookies

Used to remember your language, theme, and other personal preferences.

You can delete or disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may limit some functionality on the platform.


Data Retention, Security & Third Parties

Covers follows industry-standard security practices to keep your data safe. All data is stored in encrypted form, and only authorised personnel can access the information they need.

Your information may be shared with third parties in the following limited circumstances: payment processors (such as mobile banking operators), government authorities where legally required, and technical service providers supporting the platform. Your data is never sold to third parties for advertising purposes.

Your data is retained for as long as your account remains active and for as long as necessary to meet legal requirements. Following account closure, personal information is deleted within a specified timeframe, unless retention is required by law.


What rights do you have over your data?

Covers believes you should have full control over your own data. That's why we provide you with the following rights:

Right to Access

You can request a copy of the data we hold about you at any time.

Right to Rectification

Contact our support team to correct any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data, provided there is no legal obligation requiring us to retain it.

To exercise any of these rights or for any privacy-related questions, please get in touch with us. We typically respond to requests within 30 business days.


Policy Updates & Contact Information

Covers reserves the right to update this Privacy Policy at any time. If any significant changes are made, members will be notified via a notice on the platform. Continued use of the platform following any changes will be considered acceptance of the updated policy.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our support team directly. Our data protection team is always ready to address your queries promptly.

Email Support

Privacy@covers.ws

Response Time

Within a maximum of 30 business days

Have More Questions?

Find more details on our FAQ page, or join covers today.

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